Privacy Policy

Last Updated: June 2026

Introduction

DCS 2 Way Radio Ltd ("we", "our", "us") is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, purchase products or services, or otherwise interact with us.

We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all other applicable UK data protection laws.

Who We Are

DCS 2 Way Radio Ltd

Unit 3 Turnstone Business Centre
Mulberry Avenue
Widnes
Cheshire
WA8 0WN

Email: privacy@dcs2way.co.uk
Telephone: 0151 424 5625

Information We Collect

We may collect and process the following information:

Information You Provide

• Name

• Company name

• Job title

• Postal address

• Email address

• Telephone number

• Mobile number

• Details provided through contact forms

• Information relating to enquiries, quotations and orders

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address

• Browser type and version

• Device information

• Operating system

• Website usage information

• Referring website addresses

• Pages viewed and time spent on our website

Cookies and Tracking Technologies

We use cookies and similar technologies to improve website performance, analyse visitor behaviour and enhance user experience.

For further details, please see our Cookie Policy.

How We Use Your Information

We may use your personal information to:

• Respond to enquiries

• Provide quotations and product information

• Process orders and deliver services

• Manage customer relationships

• Provide technical support

• Improve our website and services

• Comply with legal and regulatory obligations

• Prevent fraud and protect our business

Where permitted, we may also send marketing communications relating to products and services that may be of interest to you. You can opt out at any time.

Lawful Basis for Processing

We process personal data under one or more of the following lawful bases:

• Consent

• Contractual necessity

• Legal obligation

• Legitimate interests

Marketing Communications

If you subscribe to marketing communications, we may contact you by email, telephone or other electronic means.

You may unsubscribe at any time by:

• Clicking the unsubscribe link in our emails

• Contacting us directly

• Emailing privacy@dcs2way.co.uk

Sharing Your Information

We do not sell your personal information.

We may share personal data with trusted third parties including:

• Website hosting providers

• IT support providers

• Cloud service providers

• Delivery and courier companies

• Payment processing providers

• Professional advisers

• Regulatory authorities where legally required

All third-party providers are required to process personal data securely and in accordance with applicable data protection laws.

International Transfers

Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place, including adequacy regulations or approved contractual safeguards.

Data Security

We implement appropriate technical and organisational measures to protect personal data from:

• Unauthorised access

• Accidental loss

• Misuse

• Disclosure

• Alteration

• Destruction

Access to personal information is restricted to authorised personnel who require it for legitimate business purposes.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting and reporting requirements.

Retention periods vary depending on the nature of the information and our legal obligations.

Your Rights

Under UK GDPR, you have the right to:

• Access your personal data

• Correct inaccurate data

• Request deletion of your data

• Restrict processing

• Object to processing

• Request data portability

• Withdraw consent where processing is based on consent

• Lodge a complaint with the Information Commissioner's Office (ICO)

Contacting Us About Your Data

If you have any questions regarding this Privacy Policy or wish to exercise your rights, please contact:

Email: privacy@dcs2way.co.uk

Postal Address:

DCS 2 Way Radio Ltd
Unit 3 Turnstone Business Centre
Mulberry Avenue
Widnes
Cheshire
WA8 0WN

Complaints

If you are unhappy with how we process your personal information, you have the right to complain to:

Information Commissioner's Office (ICO)

Website: https://www.ico.org.uk

Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices of third-party websites and encourage you to read their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and become effective immediately upon publication.